1. Who We Are

The Cat Concierge is a premium cat-sitting service based on the Isle of Man. Sarah [Surname] is the data controller for the personal information collected as part of running this business.

If you have any questions about this policy, please get in touch: The Cat Concierge, Isle of Man Email: sarah@thecatconcierge.im
 

2. What Information We Collect

We only collect information necessary to provide our cat-sitting service. This may include your name, address, and contact details, details about your cats including their name, age, breed, and any medical or dietary requirements, emergency contact details, and your veterinarian's contact information.
 

3. How We Use Your Information

We use your personal information solely to provide and manage your bookings, communicate with you about your cats and our service, and ensure the safety and wellbeing of your cats while in our care. We will never sell or share your personal information with third parties for marketing purposes.
 

4. Cookies and Website Tracking

Our website does not use tracking cookies or analytics tools.
 

5. How Long We Keep Your Data

We retain your information for up to 5 years after your last booking, or sooner if it is no longer needed. We may keep it longer if required to do so by law.
 

6. Your Rights

Under the Isle of Man Data Protection Act 2018 you have the right to access, correct, or request deletion of the personal data we hold about you, object to how we process it, and withdraw your consent at any time. Please note that not all rights are absolute. To exercise any of these rights, contact us using the details in section 1.
 

7. Data Security

We take appropriate measures to protect your personal information from unauthorised access, loss, or misuse.
 

8. Changes to This Policy

We may update this policy from time to time. Any changes will be published on our website with an updated date at the top.
 

9. Complaints

If you have concerns about how we handle your data, please contact us in the first instance. You also have the right to contact the Isle of Man Information Commissioner:

Information Commissioner's Office, Isle of Man Government Website: www.inforights.im Telephone: +44 1624 693260